Terms of Service

Cutaway takes a brief, screenshots, screen recordings and other material you supply, and produces a motion-design video: creative direction, storyboard, layout, timing, optional narration and music, and a rendered file with a delivery package.

Cutaway is an early-stage product under active development. Features change, and some may be removed. We will not remove something material to a paid plan without notice.

You are responsible for what happens under your account and for keeping access to it secure. Give us accurate information and keep your email address current — it is how we reach you about billing and service changes.

One account is for one person or one organisation. Do not share credentials or resell access.

Cutaway is sold as a monthly or annual subscription. Each plan carries a monthly credit allowance and a set of limits, all of which are enforced by the product.

Credits are spent by AI and voice actions, not by exporting. Exporting is included with your plan at the qualities listed above.

There are two separate credit balances and they behave differently. This is the part people get caught by, so it is stated plainly.

Included credits

The monthly allowance that comes with your plan. They reset at the start of each billing period. Unused included credits expire at that point — they do not carry over and they are not refundable.

Purchased credits (top-ups)

Credits you buy separately. They do not expire at the monthly reset and carry over indefinitely while your subscription remains active.

When you spend credits, included credits are used first and purchased credits are only drawn on once the included balance is exhausted. This is deliberate: it protects the balance you paid extra for.

Credits have no cash value, cannot be transferred between accounts, and cannot be exchanged for money outside the refund terms below.

Payments are handled by Polar, which acts as merchant of record. That means Polar is the seller of record for your purchase, issues your receipt, and is responsible for collecting and remitting VAT, GST and sales tax where applicable. Card details go to Polar and its payment processors; Cutaway never receives them.

Subscriptions are billed in advance and renew automatically for the same term until cancelled. Prices shown at checkout include or exclude tax as indicated there.

You can cancel at any time from Billing in your workspace, which opens the Polar customer portal. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for, and you keep access to your projects and credits until then.

If a payment fails, your subscription moves to past due and Polar will retry. If it stays unpaid, the subscription is revoked and paid features stop working. Your projects are not deleted for non-payment.

We may change prices. Existing subscribers will be told before a change applies to their renewal, and can cancel before it takes effect.

• First-time subscription purchases can be refunded within 14 days of the initial charge.
• Renewal charges are generally not refundable, except where applicable law requires otherwise.
• Purchased credits are refundable while unused. Once credits have been spent, they are not refundable — the underlying AI and voice processing has already been paid for.
• Where subscription credits or paid services have already been materially consumed, a refund may be reduced or declined to account for that usage, where the law permits.
• Refunds approved by us are processed by Polar as merchant of record, back to the original payment method.

Nothing here limits statutory rights you may have. If you are a consumer in the EEA or UK, you have a right to withdraw from a distance contract within 14 days; where you asked us to start immediately and have used the service, we may charge for what you used.

To request a refund, write to legal@usecutaway.com.

You keep ownership of everything you upload. Screen recordings, screenshots, images, music, brand assets, briefs and prompts remain yours. Cutaway claims no ownership of them.

To run the service we need your permission to handle that material. You grant Cutaway a non-exclusive, worldwide, royalty-free licence to store, reproduce, adapt, transmit and process your content, and to send it to the AI and infrastructure providers listed in the Privacy Policy, solely to operate and support the service for you. This licence exists only so the product can function. It ends when you delete the content or your account, except for copies our providers retain under the retention periods described in the Privacy Policy.

You are responsible for having the rights to what you upload. By uploading, you confirm that you own the material or have permission to use it — including any software interfaces, logos, trademarks, music, fonts, photographs, and any person appearing or heard in it. Do not upload material you do not have the right to use.

If you enable a share link for a project, anyone with that link can view it. Share links are off by default and you can revoke one at any time from the project.

As between you and Cutaway, you own the videos Cutaway produces for you, and you may use them commercially. Cutaway does not take a cut of, or a licence to, your finished work.

That ownership is subject to two honest limits. First, it cannot extend to third-party material inside the output that you did not have rights to in the first place. Second, AI output is not guaranteed to be original.

You are responsible for what you publish. Review output before using it — check the facts, the copy, the claims about your product, and anything depicting a real person or brand.

Cutaway uses AI systems, including third-party models from OpenAI and ElevenLabs, to produce and assist with content. The intake conversation is an AI assistant, not a person.

AI output can be wrong. It may contain factual errors, invented details, visual artefacts, mistimed motion, mispronounced narration, or claims about your product that are not accurate. Cutaway runs deterministic validation over layout, timing and motion, but that checks structure, not truth. Treat everything as a draft to review.

Videos Cutaway exports carry machine-readable metadata identifying them as AI-generated or AI-assisted, using the IPTC digital source type vocabulary. This supports transparency obligations under Article 50 of the EU AI Act. Cutaway does not burn a visible watermark into your video, because the law requires the marking to be machine-readable rather than visible.

Depicting a real, identifiable person — their face, voice or likeness — requires their permission. Public figures are not an exception. See the Acceptable Use Policy for what is prohibited outright.

The Acceptable Use Policy sets out what you may not do with Cutaway. It covers illegal content, impersonation and fraud, deceptive synthetic media, sexual content, harassment, malicious material, infringement, and abuse of the platform itself.

We may suspend or terminate an account, remove content, or disable a share link where we reasonably believe these Terms or that policy have been broken. Where the situation allows, we will tell you why and give you a chance to respond; for serious or illegal misuse, we may act immediately.

If you believe content on Cutaway infringes your rights, the Copyright and IP Policy explains what to send and where. We remove infringing content and terminate the accounts of repeat infringers.

You can stop using Cutaway at any time. Cancelling your subscription is done from Billing. Deleting your account is done from Settings, and takes effect immediately: your projects, uploads and rendered videos are erased and cannot be recovered. Cancelling a subscription does not delete your account, and deleting your account does not automatically refund an unused subscription period.

We may terminate or suspend your access for breach of these Terms, for non-payment, or if we stop operating Cutaway. If we discontinue the service, we will give reasonable notice and a period to export your work.

Cutaway is provided "as is" and "as available". To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that renders will always succeed, that output will meet your expectations, or that output will be unique or free of similarity to other works.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected.

To the fullest extent permitted by law, Cutaway is not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost data, or loss of goodwill, arising from your use of the service.

Our total aggregate liability arising out of or relating to these Terms is limited to the greater of the amount you paid Cutaway in the twelve months before the event giving rise to the claim, or fifty United States dollars.

You are responsible for keeping your own copies of work that matters to you. Download your exports.

You agree to indemnify Cutaway against claims, damages and reasonable costs arising from content you upload or publish, from your breach of these Terms or the Acceptable Use Policy, or from your infringement of someone else's rights. This does not apply to the extent the claim is caused by Cutaway's own breach.

We may update these Terms. For material changes we will give notice in the product or by email before they take effect, and the version recorded against your account will be updated when you continue using Cutaway. If you do not accept a change, stop using the service and cancel.

These Terms are governed by the laws of the Republic of Rwanda, and disputes are subject to the competent courts of Kigali, Rwanda.

If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings there where the law gives you that right.

Before starting formal proceedings, please contact us — most problems are faster to fix directly.

Questions about these Terms: legal@usecutaway.com. General enquiries: hello@usecutaway.com. Privacy: privacy@usecutaway.com.